Pros
Gradually eased into my work responsibilities, rather than thrown in the deep end with no guidance. The company values aren't an advertisement. They really do try to use them as guidance. The company has a progressive culture and takes pride in it, including: dedicated employee events committee, relaxed dress code, games to build engagement, staff lunch at the Virginia office most Fridays, well-stocked and tidy break-room, and employee events you actually have fun at, what a concept! The Senior Management and Executives are visible and approachable. Low turnover and lots of referrals from employees; good sign of a place people want to work. Pay and benefits are very competitive, and the work hours are flexible. Meetings are minimal and productive in my position. Two work from home days per week after 4 months for many positions. Lots of lateral and promotion opportunities.
Cons
Steep learning curve. Be prepared to go home feeling a little overwhelmed with all there is to learn for the first couple of months. The work from home is great, but the company needs a better softphone solution.