I agree with all of the bad reviews - Anonymous employee Surgical Notes Employee Review

2.0
11 Jan 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The only good thing is that the position is remote

Cons

This all boils down to bad executive leadership. They do not listen to their employees. The training program is great, if everyone completed things the same way. Even with the training, once you get your assigned center/centers, you find that things are not done the way that the training states to. They also neglect to tell new employees that not only will they need to complete insurance Accounts Receivable work, but they will also be a call center for patient calls. This company could get rid of one person in particular and morale would skyrocket.

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Surgical Notes Response
2y
Oh no! We are sorry to see this negative review. Although I have to disagree, I think executive leadership does listen and our leaders continuously seek out feedback to continue improve the working environment and processes. I think that we could do a better job of communicating why we didn't move forward with a suggestion, but we take everything into consideration and continuously ask for feedback. We utilize our employee satisfaction surveys, skip level meetings and an open door policy to provide team member’s opportunity to share their points of view. While we have experienced occasional turnover, nothing points to leaving the company in droves. Our turnover rate was in line with the industry. Feel free to reach out to Human Resources with any questions regarding workload or provide feedback on the training program so we can improve at HR@SurgicalNotes.com or send your favorite HR person a Teams message!

Explore other reviews about Surgical Notes

5.0
1 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Teamwork, Empathy, Support, Friendship, Growth, are only a few words that reminds me of working at Surgical Notes. I enjoyed the entire 17 yrs!

Cons

The doors to the Dallas office were closed.

1.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Remote work is the only pro

Cons

The micro management is awful even at the director level. The turnover is high. Pay is low. The staff is unhappy. The clients are unhappy. The systems are outdated. The employees are so overwhelmed and overworked and no one receives training.

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