Great people, not so great management - Account Manager Suso Digital Employee Review

3.0
13 Nov 2024
Recommend
CEO approval
Business outlook

Pros

- People are great, there's a friendly atmosphere between peers, you can always count on others - Pay is good, there are also many opportunities to get some bonuses - Full flexibility and remote work - Nice office - Company parties are awesome

Cons

- Lack of clear career paths, it's hard to tell what needs to be done to get promoted, and even if you do what you're told your promotion can still be turned down - A lot of chaos and stress on everyday basis, communication issues, procedures changing overnight - Management deprived of soft skills, seem to be focusing only on revenue

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Suso Digital Response
10mo
Thank you for sharing your feedback and for the time you spent with us over the years. We’re pleased to hear that you enjoyed the team dynamic, flexibility, and work environment as these are aspects we continuously strive to protect and nurture. It’s also great to know that the bonus structure and team events left a positive impression. We understand the importance of clear career development, and we’d like to clarify that structured progression paths are in place across all teams. Each position includes transparent salary bands and clearly defined expectations for advancement. We also run regular appraisal cycles designed to support goal-setting aligned with each individual’s strengths and aspirations, goals that are always discussed and agreed upon collaboratively. We’re continuously evolving, and we welcome open feedback about our managers and internal processes. Creating a workplace where people feel heard, valued, and empowered to grow is a responsibility we take seriously. Thank you again for your input and we wish you all the best in your future endeavors. - The SUSO Team

Explore other reviews about Suso Digital

5.0
30 Jan 2026
Recommend
CEO approval
Business outlook

Pros

-great managers who promote work life balance. -many opportunities to learn and grow. -rewards based on performance and client satisfaction. -horizontal organization with an open door policy. Encouraged outreach to all levels of peers, co-workers and leaders.

Cons

-long term job insecurity. -overcommunication is important, especially for remote workers.

2.0
18 June 2025
Recommend
CEO approval
Business outlook

Pros

- Flexible working hours - Supportive, knowledgeable peers - Inflation raises

Cons

- Top management lacks essential soft skills such as communication, people management, and the ability to motivate. - People in leadership roles often demonstrate poor interpersonal awareness and a lack of emotional intelligence. - Management is overly confident in their own decisions while frequently doubting and openly undermining the competence of employees. - Department managers prioritize appeasing the managing director over supporting their own teams. - Feedback culture is dishonest and misleading - both at the company-wide level and in one-on-one interactions. - "Honest feedback" is often used to diminish employees rather than help them grow. - Daily operations are chaotic and stressful due to poor communication and constantly shifting procedures. - Complete lack of clarity and predictability creates a constant sense of uncertainty for employees - one month it's hiring new people and celebrating growth, the next it's sudden layoffs due to sales dips. - Even long-term employees can be let go without any internal communication - no announcements, no transparency, just silent removals that leave other teams wondering what happened. - Employee well-being is treated with superficial concern at best, often reduced to box-ticking without real follow-up or meaningful action. - There is a general lack of care or interest in genuinely hearing employees out or acting on their input. - There is a noticeable increase in responsibilities without any corresponding training or support.

3
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Suso Digital Response
10mo
As a growing and ambitious company, we continuously adapt to new technologies and strive to maintain the highest industry standards, providing our clients with top-quality services. To achieve this, we ensure clear communication of expectations, along with providing appropriate tools and support for employee development. Occasionally, however, we must make difficult decisions regarding individuals who lack motivation or struggle to keep pace with necessary changes. We cannot agree with your remarks regarding employee well-being or internal communication practices. We dedicate significant attention and effort to these areas and take pride in the HR standards we maintain. As a remote-first company, we consistently operate well above industry norms in these aspects. Nevertheless, we appreciate your feedback on communication, leadership, and for openly sharing your perspective. Despite the context of your review, your comments are valuable and will be used constructively to further improve. We wish you success in your future endeavors. - The SUSO Team
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