Turning into an offshore call center isn't going to solve not having a Standard Operating Procedure. - Customer Experience Specialist Synapse Health Employee Review

Excellent work-life balance with flexibility to maintain a healthy personal and professional life. Competitive benefits and pay. Fully remote work provides convenience and eliminates commute. Upper management keeps employees informed about company updates and changes. Synapse values employee growth and frequently promotes from within.

None that I've experienced during my time with this company.

*What stands out most is the sense of purpose behind the work. It's easy to lose sight of the bigger picture in a lot of jobs, but here you can clearly connect what you're doing day-to-day to the impact it has on patients. *There's also real room to make a difference through continuous process improvement; if you see something that could work better, you're given the space to actually fix it rather than just flag it. *Many roles are remote too, so there's a good amount of flexibility in how and where you work.

The pace moves fast, and because the Synapse is growing, processes are often being built, and then rebuilt, as things evolve. It's not a bad thing, but if you don't handle change well or prefer a lot of established structure, this could be frustrating.