Flexible scheduling but heavy micromanagement creates anxiety - Care Assistant Synergy HomeCare Employee Review

I love my branch. I feel heard and valued as a team member.

I can't think of any real cons. Every job has ups and downs.

Paid orientation was provided promptly.

Management immediately breached my signed full-time contract by reducing my hours to zero after orientation. They ghosted my text messages and weaponized financially draining one-hour shifts that required a one-hour round-trip commute. Coordinators actively lied about client staffing levels to withhold available work slots. Most dangerously, they assigned me to a heavy medical case with a bedbound patient requiring a mechanical Hoyer lift without providing any training. When I cited safety protocols requiring two trained staff members, my supervisor explicitly ordered me to use an untrained family member instead, creating a severe liability trap.