Miserable experience - Customer Service Representative Sysco Employee Review

-Overworked, overburdened, vitriolic sales reps -Incredibly dissatisfied, angry customers -No leadership -Terrible training -Broken, virtually unusable tools -Low, low, LOW pay for what you’re expected to deal with -Restricted items that you cannot add to orders without permission from someone you inevitably can't get in touch with. -Essential items that mysteriously "fall out" of a customer's orderable product list. Like toilet paper. Or bottled water. Or beef patties and fries for a burger place. This is unequivocally the worst job I’ve ever had. Just constant stress. There’s no leadership. The higher-ups are always super quick to tell you what NOT to do, but when you ask for help with an issue you’re given a one-word response at best and that’s usually just a knowledge base article that only tangentially addresses the situation you’re asking about and is frequently completely unrelated. The training is a joke. You’re not prepared at all when they throw you to the wolves during OJT and post-training you get ZERO support. Instead of actual, y’know, ON THE JOB TRAINING, there’s a chatroom you can ask questions in and hope you get a response before the inexplicably nasty sales rep on the phone chews you out or literally calls you an idiot (not hyperbole) because they have ZERO patience AT ALL TIMES. Also, you’re instructed to handle situations a certain way in training that you quickly learn (often by being yelled at that you did something wrong) are almost entirely incorrect. The sales associates are almost all rage monsters with hair-trigger tempers who speak at you like you have half a brain cell and don’t deserve an iota of respect or basic human decency. It’s insane. Without fail, they jump on any slight mistake (and I mean *slight*, like using the wrong word accidentally or asking them to repeat themselves) and berate you or scream at you (again, not hyperbole) or otherwise act like you personally ruined their lives and then slapped their mother. By and large, they’re mostly a bunch of failed chefs and restauranteurs with expensive culinary school educations that clearly didn’t pay off and they take this pent-up bitterness out on you. Sorry you didn’t get your shot on Top Chef buddy, but it’s not our fault you couldn’t hack it in the kitchen. Please pack your knives and go. Also, they always call in with a list of about 45 different things they need done and immediately barrel through them, barking numbers and account names at you then get irritated when you ask them to slow down so you can, y’know, access the right program to help them. Oh and when they're not screaming at unsuspecting CSRs, they're probably on vacation. They seem to take a vacation every other week. All at the same time. And the tools you’re given to work with are outdated and broken. The order entry system (Pantry) is as fragile as a newborn kitten. I swear, if you so much as think an unkind thought in Pantry’s direction, it breaks down. Kinda sucks then that you need it for pretty much EVERY CUSTOMER INTERACTION! Don’t even get me started on the glacially slow beast that is Salesforce. Also, why, WHY do we need 3 to 4 separate programs that don't interact with each other to take ONE order? That's absurd. God forbid you need to call anyone anywhere in the company at any time for any reason (which you will need to do CONSTANTLY) because no one EVER answers their damn phone (that is if you can even find their number to begin with). And on the very rare occasion they do answer, they’re almost always hostile. Then, inevitably, an email will be sent out instructing CSRs to NEVER call that person or department. Also, you will learn to hate lids with a passion if you work here. Lids are the worst. Lids for cups, lids for bowls, lids for lids, lids, lids, lids, lids, lids. Every damn customer expects you to tap into your vast knowledge of lid/cup/bowl compatibility. You'll have a team lead who is ostensibly your boss. But they're not. Your real boss is the staffing team aka Workforce Management. They decide how your day goes based on "service levels". If the service levels fall below a certain percentage, all bets are off. It doesn't matter what your job description is, you'll be answering phones. How often does this happen? Pretty much every day. Also if their job is "staffing", they do a laughably terrible job at staffing. We are ALWAYS understaffed. I could go on and on. There’s so much more I could say about how bad this job is; from the time clock always being down to having to clear your cache or restart your computer about once an hour, to the QA people marking you down for not doing something you’ve been explicitly told you don’t need to do, to truck drivers delivering orders late or not at all, drivers fighting with customers, or damaging property. Instead, I will leave you with this; work one full day at this place and you will have the urge to just say screw it and quit multiple times an hour.