A process built on reassurances that ultimately meant nothing - Onboarding Specialist TELUS Digital Employee Review

1.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

The recruitment process initially appeared professional and well organized.

Cons

Signed contract, completed onboarding, administrative registration, relocation preparation, and a fully confirmed start date — followed by withdrawal of employment literally one day before relocation due to an internal issue that should clearly have been identified long before the process reached that stage. What followed afterwards was honestly even more concerning. During later discussions, serious internal process and coordination failures were openly acknowledged, and I was repeatedly assured — both verbally and in writing — that reimbursement for the direct financial loss caused by the company had already been approved and would be processed promptly. Instead, the following weeks consisted of repeated silence, repeated reassurances, repeated requests to resend the same information, and continuous chasing for updates that never meaningfully materialized. At some point, a person stops feeling treated professionally and starts feeling managed until they eventually give up. The most absurd part of this entire situation is that the escalation, complaints, compliance reports, public documentation, and legal proceedings that followed ultimately stemmed from an unresolved direct loss of approximately 70 euros — a situation that should never have escalated this far had even basic accountability and professional responsibility been demonstrated from the beginning. What disappointed me most was not even the cancellation itself, but the realization that the reassurances and confirmations being repeatedly provided no longer seemed to carry any real value in practice. Behind all the internal mistakes, delays, approvals, and emails, there was an actual person trying to build a future around the assurances repeatedly given to him throughout this process. Without question one of the most professionally disappointing and deeply concerning recruitment experiences I have ever encountered.

Explore other reviews about TELUS Digital

4.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Remote, part-time employment with stimulating task types. Very flexible and more consistent than many roles in this field.

Cons

Work flow has recently become more unpredictable. Compensation should be higher.

4.0
17 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Very organized and cared about employees well being.

Cons

short stint, not continuous work

See reviews by: Helpful|Rating|Date|All