Meal tickets are great, but management is hostile - Content Moderator TELUS Digital Employee Review

3.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

The meal tickets are above market rate

Cons

The management team lacks the right qualifications and creates a hostile work environment. Layoff threats are a regular tactic to push staff into overwork. Then there's the availability problem: project managers disappear for up to six hours at least four times a week during core hours. That leaves the team unable to reach them most of the day, despite their contractual obligation to be available, creating major bottlenecks and an incredibly tough experience.

Explore other reviews about TELUS Digital

5.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

remote job that pays well, provides all equipment, and had benefits. The whole process of getting hired was an ease and they have overtime available. Sr advisors were nice and flexible if you have kids and appointments. i worked 2 months postpartum

Cons

Lack of social interaction, There's a lot of terminology and scripts you have to learn and you have to really apply yourself mentally. you are graded on each call for staying on script and all aspects of the workflow.

4.0
27 June 2026
Recommend
CEO approval
Business outlook

Pros

Company culture is very relaxed and laid back. The people who work here build some of the best products for the biggest clients in the world. Bar-none, I’ve never worked with more intelligent and passionate people ever. There is pride in efficiency, quality, and so much more.

Cons

Management is very… out of touch? Not at their own fault to be clear, but out of business processes. It’s difficult for them to grow and promote employees because they’re constantly shifted from one team to the next. The pay is “Meh” at best, and nowhere near the industry standard, but it is safe.

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