Fired like a dog - Customer Support Specialist TELUS Digital Employee Review

1.0
14 July 2020
Recommend
CEO approval
Business outlook

Pros

- Greats moments with amazing people at Voxpro before the change to Telus - Salary bonus for another language than English

Cons

- Gross Salary under the market - Targets too high without justification - Harassment - Pressure put on tenured agents - Being lured by career opportunities to push us to the limit as much as possible, but "no opportunities for you this month" - FIRED instead of redirected to another contract with agents needs. Did I say fired? No, it's a temporary lay-off announced in less than 7 minutes. That means they have the rights not to pay the agents of the contract during that time. Regarding the rents in Ireland, Telus is deliberately putting people under a bridge, with children and mortgages, without any shame.

Explore other reviews about TELUS Digital

5.0
9 May 2026
Recommend
CEO approval
Business outlook

Pros

They offer a flexible schedule.

Cons

There aren't any downsides to this job.

5.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

remote job that pays well, provides all equipment, and had benefits. The whole process of getting hired was an ease and they have overtime available. Sr advisors were nice and flexible if you have kids and appointments. i worked 2 months postpartum

Cons

Lack of social interaction, There's a lot of terminology and scripts you have to learn and you have to really apply yourself mentally. you are graded on each call for staying on script and all aspects of the workflow.

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