Pros
Paid Holidays , Okay Benefits, Full time Hours, This position is currently remote - but there was talk about returning to site.
Cons
Management is undertrained / Over staffed and love to play favorites. The put systems into place that moderators can never pass to succeed. Testing systems are always incorrect and not up to date with the newest guidelines for the client so Experience Analysts are having issues passing these tests because the answers are outdated, management does not fight for it's employees. Several weeks Experience Analysts were required to cover tasks because the assigned agent hadn't completed them and management would be unaware. Upper management lacks communication with the floor - Strung employee's along for weeks (and still currently stringing them along) stating there will be other campaigns to transfer to with the current campaign downsizing - Ended up laid off with no option to switch to another campaign. Good luck trying to use your PTO if you are in a normal position in the company (not salary) most times Time off request are left pending for weeks on end. Due to the lack of updating of materials - getting a higher paid position within the company is difficult as you cannot pass the assessments and tests due to outdated information. Training doesn't train you for what is actually needed to succeed in the company.