Umbrella Company - Customer Service Representative (CSR) TELUS Digital Employee Review

3.0
28 July 2024
Recommend
CEO approval
Business outlook

Pros

Hiring process is pretty quick

Cons

The pay is less than that of someone working directly for whatever company you get placed with through Telus, but the work load is the same, and it actually feels like you as a Telus employee working for Amex are watched closer, for example you and someonenworlojg directly for Amex could have The same stats, the same employment time, the same. Everything you guys make the same mistake, but you're getting talked to and made an example of whereas the amex employee, it's like it never happened.

Explore other reviews about TELUS Digital

5.0
9 May 2026
Recommend
CEO approval
Business outlook

Pros

They offer a flexible schedule.

Cons

There aren't any downsides to this job.

5.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

remote job that pays well, provides all equipment, and had benefits. The whole process of getting hired was an ease and they have overtime available. Sr advisors were nice and flexible if you have kids and appointments. i worked 2 months postpartum

Cons

Lack of social interaction, There's a lot of terminology and scripts you have to learn and you have to really apply yourself mentally. you are graded on each call for staying on script and all aspects of the workflow.

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