It's a strict and lonely job, but it pays well and has a good schedule. - US Rater TELUS Digital Employee Review

3.0
2 Dec 2024
Recommend
CEO approval
Business outlook

Pros

The pay is good for a remote part-time job. It's not enough to live off, but it's enough to make this position a worthwhile side hustle comparable to a summer job at McDonald's. Part-time with the ability to choose when and how long to work. Just remember to work at least once a week. TELUS is dedicated to improving its employees. Their resources are vast, including guidelines, video guides, and quizzes. They also encourage improvement through feedback and reviews related to your problem activities. The hiring process will show you a day in the life of a rater with TELUS Digital, allowing you to see if the job is for you while they learn what you can do.

Cons

TELUS Digital is pretty strict when it comes to its standards. They want you to meet the time estimate they've applied to each assignment with little margin of error. If you get even one part of an assignment wrong, they will view it as incorrect. If they think you are struggling with an aspect of your job, they will assign you training to improve it. The job has barely any interactions with coworkers or higher-ups. While there are exceptions life employee life showcases and mental health advice, they don't change the lonely nature of the work done as a rater.

Explore other reviews about TELUS Digital

5.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

remote job that pays well, provides all equipment, and had benefits. The whole process of getting hired was an ease and they have overtime available. Sr advisors were nice and flexible if you have kids and appointments. i worked 2 months postpartum

Cons

Lack of social interaction, There's a lot of terminology and scripts you have to learn and you have to really apply yourself mentally. you are graded on each call for staying on script and all aspects of the workflow.

2.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexible, but that’s about it.

Cons

They’re incompetent and training is vague/lukewarm. Half of the work you do will be inconsistent and unstable or a waste of time bc they have technical issues all the time. I am writing this out of anger, so please excuse any typos.

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