Pros
• Amazing coworkers – Many genuinely great people who care deeply about clients and consistently go the extra mile to support one another. • Great facilities – The office building is beautiful, the cafeteria is high-quality, and having access to an on-site gym is a major plus. • Potential for growth – There’s a lot to learn, but it’s mostly through your own initiative and from other agents. The formal training structure is lacking. For context, the designated trainer was recently let go, and the responsibility fell to already overworked supervisors. • Upper management is personable, middle management however? – Senior leadership seems approachable and well-intentioned, but unfortunately, the support doesn’t trickle down to where it’s needed most.And trust me, it's needed.
Cons
• Extremely high turnover – They hire in large batches hoping something sticks. It’s a “throw spaghetti at the wall” approach. Agents are treated as disposable, and most don’t last longer than a few weeks. • Poor infrastructure – The company lacks the backend systems and staff needed to properly service the large volume of clients being sold. Sales teams are pressured to produce high numbers fast, often leading to avoidable errors. Meanwhile, service teams are overwhelmed, and clients suffer as a result. Prepare for those incoming client calls. • No training or structure – There is zero formal training. You’ll get licensed, shadow agents for a couple of days, and then be expected to assist clients on your own. Shadowing is the training—nothing more. When you ask for help, managers often don’t have the time, and you may be blamed for mistakes made without adequate support. • Constant cleanup – New hires frequently find themselves cleaning up unresolved cases left behind by terminated agents. It’s frustrating, inefficient, and leaves everyone in a losing situation. • Weak products – Even when you manage to sell a policy, it often doesn’t hold up when it matters most. When clients file claims, many of the carriers TGS partners with don’t respond adequately—leaving clients underprotected and agents in damage control.