Good Customer Experience - Softlines TJ Maxx Employee Review

4.0
28 Jan 2013
Recommend
CEO approval
Business outlook

Pros

Working at T.J. Maxx you get very diverse customers, and because T.J. Maxx is so big you gain more experience in different departments. A lot of situations happen to build your "STAR" behavioral experiences.

Cons

Sometimes management felt unprofessional, they didn't know how to deal with the situation as well. Policies kept changing so management felt unorganized.

Explore other reviews about TJ Maxx

5.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Great Schedule, depending on leadership it can be very flexible

Cons

Not many cons to be very transparent

4.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

-flexible and accomodating hours - good partime job for college student - very neutral experience, but the fact that it wasn't terrible makes it a pro -10% employee discount

Cons

-lower pay than other retail places ($12 when I was there) - general cons that just come with retail (rude customers, boring tasks, etc.) - store is constantly being rearranged, and is also disorganized on purpose so customers have to search through/look at more things to find what they are looking for -CONSTANTLY having to push the TJ Maxx credit card and having managers literally walk by to make sure you are - can't wear t-shirts or any graphic tees including ones in the store (which always bothered me because if they can sell it I should be able to wear it)

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