The training is weeks of wasted time. My trainer had never even done the job I was "training" to do, and she didn't teach us a single thing about actually doing our job. Our first day on the floor we had to take calls by ourselves and we had no clue what we were doing. We could try asking for help, but no one was designated to help us. It was a disaster. Also this place is a prison. No phones, paper, pens, are allowed on the workfloor. There aren't even Windows. Breaks have to be timed perfectly or else you get in trouble, yet the worthless security isn't ever around if your badge isn't working.