Hmmmm... - Advisor TP Employee Review

1.0
31 Jan 2019
Recommend
CEO approval
Business outlook

Pros

Most of the people you meet at the front line are brilliant. Make the shift go in and the work just about bearable

Cons

Where do you start. Training is minimal- it’s a case of get you on the phones as quickly as possible - forgetting people learn at different speeds. The way some senior management ( ACCM) feel that they can talk to you is appalling- but nothing will get done because they are in that position. Lack or knowledge is abysmal- is anyone in the place ACAS trained? Processes aren’t followed at all. Duty of care can’t be in the teleperformance handbook!

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TP Response
7y
Your review is very alarming and thank you for bringing this to our attention. We would like to know more details about this incident. Kindly share this with us via http://bit.ly/TPHR-newform so that we can conduct an investigation. Thank you.

Explore other reviews about TP

5.0
5 July 2026
Recommend
CEO approval
Business outlook

Pros

Good company to get your license.

Cons

Benefits aren't that affordable. Metric heavy

3.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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TP Response
1w
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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