Get to help people, all the answers are in an easy to navigate system, get to learn about Apple technology, awesome upper management, pretty lax for a call center.
Cons
Horrible supervisors (at least for iOS tier 1), can't miss any time in first 3 months, no coaching for calls, talk to their friends too much so its hard to ask them questions, don't do their jobs.
TP Response
7y
Thank you for your comments and letting us know how you are doing. We wanted to make it up to you and we hope you can share this to us via our LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com so that we conduct an investigation and address the issue.
The hiring process was quick and efficient. During onboarding for my initial position, the equipment arrived on time and setup was straightforward. As a seasonal Medicare Sales Agent working through a third-party vendor, I appreciated the opportunity to gain industry experience. While my role was limited due to the seasonal nature of the position, it strengthened my customer service, sales, and communication skills. It increased my interest in pursuing a long-term career in healthcare and insurance.
Cons
Transitioning to a new role within the company was extremely frustrating. After my seasonal assignment ended, I spent approximately five months attempting to move into another campaign. I accepted a position in December and attended multiple technical checks, but the equipment issues were never resolved. Rather than providing updated equipment, repeated attempts were made to use older equipment that was not functioning properly. Because I was still tied to the pending position, I was unable to apply for other opportunities within the company until the role was officially closed and the equipment returned. After several technical checks went unresolved, I ultimately decided to stop pursuing additional roles with the company.
TP Response
1d
We apologize for any negative experiences you had during your time with us. Please get in touch with us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so we can address any lingering issues.