Poor Leadership - Senior Training and Quality Manager TP Employee Review

1.0
15 Feb 2023
Recommend
CEO approval
Business outlook

Pros

Compensation was competitive (salary and benefits)

Cons

People leave bad bosses. HR, Recruitment, Training and Quality direction lacks BPO experience in addition to not speaking proper English which made it very difficult for the person in that role to be successful to the point where she feels threatened by others with more experience in the BPO industry. Lacking confidence when starting in a new industry is completely normal and a good leader would naturally look for help amonst the peers as opposed to seeing them as a threat. Terrible experience having to report to a director who was always feeling attached, taking things personal and looking for ways to take credit that was not hers. This is unfortunately a true story.

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TP Response
10mo
Ficamos felizes em saber que você valoriza a opção de atuar em home office. Acreditamos que oferecer flexibilidade é um passo importante para o equilíbrio entre vida pessoal e profissional, e seguimos buscando maneiras de tornar essa experiência cada vez melhor. Ao mesmo tempo, lamentamos pelos desafios que você enfrentou com os equipamentos, o suporte de TI e o acesso ao RH. Sabemos o quanto esses pontos impactam diretamente a rotina de trabalho e a sensação de suporte e acolhimento. Seu feedback é valioso e reforça a importância de seguirmos investindo em infraestrutura, tecnologia e atendimento mais ágil e acessível, especialmente quando se trata de resolver questões administrativas. Agradecemos por ter dedicado seu tempo para nos ajudar a enxergar onde ainda podemos melhorar. Seguimos comprometidos em evoluir e construir um ambiente de trabalho mais eficiente, humano e acolhedor para todos.

Explore other reviews about TP

5.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

good pay in this economy

Cons

I wouldn't say there's any

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TP Response
8h
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

The hiring process was quick and efficient. During onboarding for my initial position, the equipment arrived on time and setup was straightforward. As a seasonal Medicare Sales Agent working through a third-party vendor, I appreciated the opportunity to gain industry experience. While my role was limited due to the seasonal nature of the position, it strengthened my customer service, sales, and communication skills. It increased my interest in pursuing a long-term career in healthcare and insurance.

Cons

Transitioning to a new role within the company was extremely frustrating. After my seasonal assignment ended, I spent approximately five months attempting to move into another campaign. I accepted a position in December and attended multiple technical checks, but the equipment issues were never resolved. Rather than providing updated equipment, repeated attempts were made to use older equipment that was not functioning properly. Because I was still tied to the pending position, I was unable to apply for other opportunities within the company until the role was officially closed and the equipment returned. After several technical checks went unresolved, I ultimately decided to stop pursuing additional roles with the company.

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TP Response
8h
We apologize for any negative experiences you had during your time with us. Please get in touch with us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so we can address any lingering issues.
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