Fired for not making "Goal" - Customer Service Representative TP Employee Review

2.0
3 Apr 2023
Recommend
CEO approval
Business outlook

Pros

The pay is decent they wouldn't go over $13

Cons

- Training was short - Disorganized management - Overstaffed employees Overall save yourself time from applying the first project I was on was overstaffed and after two months of training, we didn't even get to nesting before the client pulled from Teleperformance while the managers were giving us the run-around and not letting us know what was going on with our positions. took them a whole month to find us a new project to put all of us on. For the next project, I was on we only had 5 weeks to train plus we had to graduate into production even though most of us were still trying to get the concepts down. I was fired during my graduation period for not making my "goal", My supervisor fought to keep me on the project to no avail the higher-ups didn't want me there anymore, but apparently, i was considered re-hireable because I was such a "great employee". I don't know why i wasn't just re-assigned to another project...don't waste your time with this company.

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TP Response
3y
Please share the details of your concern at http://bit.ly/TPHR-newform. Thank you for your review!

Explore other reviews about TP

5.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

Training is very helpful to employees

Cons

There is nothing bad about this company.

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TP Response
13h
Thank you for your positive feedback! We're glad you're enjoying your experience with us and appreciate your ongoing contributions to the team.
5.0
10 Apr 2026
Recommend
CEO approval
Business outlook

Pros

All the OT you want, whenever you want. I easily do 6-10/hrs a week (can do up to 20), which adds another 20k to my income. With an option to be paid EVERY day. Tons of opportunities if you’re on the right LOB.

Cons

It redefines “high call volume”. Expect back to back calls all day. They do schedule plenty of OFF phone time for regular meetings, coaching and training. If you enroll in one of their upskill programs, they give you 45min 2x a week to work toward the certification that you choose.

1
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TP Response
1mo
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
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