Member Service Representative for USAA - Member Service Representative TP Employee Review

There are a lot of negative reviews for Teleperformance, my experience there was really great. I felt like I was family from the moment I walked in the door. It was such a positive atmosphere and they always make it fun. They do different contests, motivate employees by doing fun things and giving out fun prizes. High energy environment and everyone smiles and says hi to you in the halls even if you don't know them. They really do care about employees and making it a happy and fun place to work. I loved the fact that you are taught to really care about the members and the goal is to help them in any way possible. It's first about the members then about metrics. I love the positive motivation vibe and I surprised myself when I became one of the top 5 in Consumer Lending for exceeding expectations on referrals (up-sales) while still keeping members wants and needs my top priority. I miss this place and I hope it is still as great as it was. If you want to help Members of USAA Federal Savings Bank and know that what you do everyday does matter then try Teleperformance. It is a call center but if you come in willing to learn and do your job then you will be recognized. I unfortunately left over something that could have been fixed and thinking I was going to a better place that seemed to have the same great atmosphere. I was wrong and would go back to Teleperformance but you live and you learn.