Benefits are severely lacking. No paid holidays, and the 4 holidays you do get off you can’t work for double pay. You have to take the day off and you can either work 4-10s to get your 40 hours or 4-8s and miss 8 hours pay. Insurance is there only because they are required to provide it due to the amount of employees, so it is more expensive than state run insurance. PTO is awful. 1.3 hours every 2 weeks, so you work your tail off and only get like 4 paid days per year. I’ve taken one 3-day vacation in 2.5 years and only had enough vacation to cover two days. The job can be super stressful depending on your LOB. I take 80-90 calls a day, KPIs must be met daily, your supervisor is constantly on you every day reminding you where your stats need to be at, even though you know what they need to be, even if you are meeting them. Every second of time is accounted for, so you must be on the phones literally within 60 seconds of clocking in, there is no room for mistakes or settling in.
