Customer Service Rep - Anonymous employee TP Employee Review

1.0
10 Sept 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It pays a dollar more than most jobs in the area

Cons

The worst management I've ever worked with. There are no organizational skills with people and some speak to individuals really ugly. The dress code is meant for a few. Some supervisors allow their team to do what they please so it makes the whole company look bad. I don't see how any production is done accurately. Sad! The turnover rate is the highest I've ever seen in any company. You have to give employees options, you can't demand people work overtime....Who gives mandatory overtime and fire a person if they can't work overtime. Wow....where are the unions when we need them. Even if you follow all the rules and never late or miss work you can not take one day off while in training or you will be termed. Sad!

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TP Response
7y
We're sorry to learn about your experience with us. We aim to provide a comfortable work experience to our employees. Your review is very alarming so we hope you can share this with us via LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com so that we can conduct an investigation. Thank you.

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Pros

Remote positions available, work from home, interview process great training, schedule options, Daily Pay

Cons

No cons at this time with 9 months of employment.

3.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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