-currently 1 fridge for the entire call center (hundreds of people), pack lots of ice packs in your lunch -management is disorganized and sexist -don't expect to be promoted unless you have a phallus -"rules for thee not for me" mentality by leadership -if you are a moderator prepare to see trauma daily and we don't even clear $20 hourly -anything in your work day that brings you joy prepare for it to be taken away because one person abused a privilege now we all must suffer -they will frequently change your break schedule and each time it somehow becomes worse than the last