Pros
All I can think of is benefits.
Cons
Take it from a former employee that started looking for a new job 4 months after working in the QRC dept… you do not want to work here. I thought working here was going to be great for my professional career but it was far from it. I felt like I was in high school all over again (my high school wasn’t event this bad). Management and above is nothing but enablers to the drama. They play favorites and are typically elbows deep in the drama. They lie during the interview process about what the job is really about. Truly, it’s nothing more than a glorified call center. You are expected to answer phones almost all day from techs that are poorly trained. If you aren’t on the phone you are expected to do tickets in between which turns into nothing but co-workers/management stalking your ticket count because they expect so many per day. I truly don’t think the company as a whole cares about their employees or they wouldn’t allow what is going on in that department to continue happening. It’s very clear after they had 20+ employees leave in my short time there that they have a leadership issue. It’s not my problem anymore but if that company ever wants to keep people, they are going to have to start cleaning house and that starts with the “leadership” team (they are far from leaders).