The good and the less good - Customer Service Representative (CSR) TTEC Employee Review

4.0
22 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Working from home, wellness program incentive, relatively low cost medical premiums, ease of training

Cons

Assignments change, schedules can change, not much room for advancement within the company

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TTEC Response
9mo
Thank you for sharing your experience. We’re glad to know you appreciated the flexibility of working from home, our wellness program, and the support you received during training. It’s also great to hear your managers’ compassion made a positive impact. We’ve noted your feedback on advancement opportunities and scheduling, and we’ll continue to explore ways to strengthen career growth and consistency. We truly value the contributions you made during your time with us and wish you the best in your future endeavors.

Explore other reviews about TTEC

5.0
21 June 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
5d
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
27 June 2026
Recommend
CEO approval
Business outlook

Pros

Great lead and co worker are extremely kinda, the work is easy.

Cons

The hiring window are unclear. You can go 7-9 months seasonal without know if youre even being considered to be hired. No raises.

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