Employment with TTEC - Customer Service Representative TTEC Employee Review

Metrics goals are unachievable with the slightest markdown for things an individual would never even consider. I speak Spanish as a second language and all language calls would be routed to us regardless of ability; I once said "Un momento por favor" so I could get the translator on the line and was marked down for using Spanish with an all Spanish-speaker. The client can even change the criteria mid-month and any prior calls to this decision are marked off following the prior correct process. The only month I received "pay for performance" ever in my career there was a training month where the insane metrics did not take place yet. Clients are allowed to complain and treat contractors as expendable and useless. Management is less than stellar, I went through 5 Team Leaders within my first year and at times did not even know who my new TL was.