Good job to get you by, but you won't want to stay for long. - Best Buy Technical Support TTEC Employee Review

1.0
16 Apr 2012
Recommend
CEO approval
Business outlook

Pros

Air conditioning, clean facilities, clean parking lot, paychecks are always on time (direct deposit), they do a decent job working with school schedules, tuition reimbursement.

Cons

Revolving door employer. Management is hit and miss. Seems as though they hire people randomly that have a little bit of management experience, while people with bachelor's and master's degrees go under the radar. Some managers are okay while others have a big head and are on power trips, sometimes it's hard to understand while some people are in the positions they are in. The place is very strict, no cell phones, no plastic cups (you have to use their spill proof coffee mugs), no food on the floor (only hard candy). No raises, only way you have a chance to make more money is to switch to a different project or to advance into management, and even they don't make that great of money. So basically you feel undervalued, unappreciated, and disrespected all the time. There is no reason to do a good job other then to keep your job. I have had a few customer service/technical support jobs over the years and this is by far the worse, can't wait for something else to open up so I can get out of there.

Explore other reviews about TTEC

5.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, easy to work with.

Cons

Not much training, only 2 weeks provided and then QAs begin right away.

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TTEC Response
2d
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
1.0
15 June 2026
Recommend
CEO approval
Business outlook

Pros

Friendly coworkers Your work helps the people you talk to

Cons

Management only promotes friends Constant layoffs Hours can change at any moment and schedules have a mandatory change after 3 months No path to long term employment given Leadership never on same page Constantly given "black out months" so you can't utilize off time. At worst, had a 5 month "black out" period. Was not given any extra pay to compensate

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