why you should not work for teletech. - Front Line Agent/Desktop Support Hp Project TTEC Employee Review

1.0
30 Apr 2009
Recommend
CEO approval
Business outlook

Pros

None, other than just having a job. In this economy, its about paying the bills, not about the job.

Cons

The company lies to you about what the job entails. The company is about who you know, and who you suck up to. I know that this is common, but there is a limit. Getting promoted is based off sales only, even though your supposed to fix technical issues. Management looks down on their employees. human resources(human capital) will not answer a question you ask them. The schedule broker only works with the people they like. Reviews on performance, never happen unless you do something wrong. Write ups for car accidents happen. Inadequate training for the teams that don't make a certain dollar amount per month. Finally, brakes are often not allowed. This includes bathroom brakes. Even if it has been 3-4 hours or for any medical reason.

Explore other reviews about TTEC

5.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great company and good hours.

Cons

Back to back calls but is manageable.

avatar
TTEC Response
1mo
Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
4.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Worked at home. All equipment was sent to me. Awesome managers and employees.

Cons

Computer messed up a lot. I had to call IT to fix it a lot. Had to meet your goal every month or you would get wrote up.

See reviews by: Helpful|Rating|Date|All