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      TTEC

      Engaged employer

      TTEC reviews

      Working hard, hardly rewarded - Anonymous employee TTEC Employee Review

      2.0
      2 Apr 2013
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The people are really great here, and my team is fantastic. Also, the opportunity to work for a global organization really strengthens your understanding of different cultures. Plus, my manager is a little more flexible than most, so it is nice to be able to work remote occassionally. Otherwise, the 11-12 hour days become too much.

      Cons

      The turnover here is crazy high, so that makes working on projects difficult. You never know if the core team will be around next week or if people will seek work externally. The comp and pay philosophies are to not pay for top talent, so why would top talent stick around? I for one know I'll be gone within 3 months. Many projects start and stop as a result of the high-turnover.

      Explore other reviews about TTEC

      5.0
      30 Apr 2026
      Customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

      avatar
      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      2.0
      19 June 2026
      Patient support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

      avatar
      TTEC Response
      12h
      Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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