Pros
Flexible schedule (to an extent) Guaranteed 40 hrs a week (if you can stand being there) Nice, renovated interior created a refreshing environment
Cons
Trainers gave false impression of what it's like working there and being on the phones. Common mishaps with scheduling and receiving bonus or referral pay. Very little incentive. Co workers act like high school children. Too many people in one area; sickness spreads quickly during the winter. Most of the Team Leads are very unprofessional. Pay was awful for what an agent has to deal with for a minimum of 8 hours a day. Computer system issues on a weekly basis. Not enough training. Break times and bathroom times were heavily monitored by a department of rude people. Because of the large amount of people that abused break/bathroom time, honest employees had to suffer from humiliation on a daily basis.
