Most unorganized company I’ve ever worked for. - Customer Service Representative TTEC Employee Review

1.0
11 July 2020
Recommend
CEO approval
Business outlook

Pros

Working from home, the amount of pay due to the client, Absolutely nothing else.

Cons

Unprofessional, rushed training, trainers didn’t know the content they were teaching as they had no experience in the job role, I was suddenly not able to click back in one day, I had no team lead assigned to me to reach out to, was ignored by my trainers I tried asking for help from, was ignored by 4 people (who first few emails sent about being hired on) I emailed who responded once and never again. I was not paid for the hours the trainer messed up on putting in during training, I could go on and on. Long story short, I guess I was terminated without being informed or on accident and left stuck with their equipment they sent me to work on (a whole desktop computer) because NO ONE will reach back out to me or help me. I have called the only contactable number provided to me during training which is the tech support line, they literally have no HR department or phone number, only a tech support. I have sent numerous emails out to people, I don’t know what else to do.

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TTEC Response
5y
Thank you for taking the time to leave us a review. In order to follow up, could you send an email to the following email address please: TTEC.Asset.Management@teletech.com. Please include your contact information too.

Explore other reviews about TTEC

5.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great company and good hours.

Cons

Back to back calls but is manageable.

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TTEC Response
1mo
Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
4.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Worked at home. All equipment was sent to me. Awesome managers and employees.

Cons

Computer messed up a lot. I had to call IT to fix it a lot. Had to meet your goal every month or you would get wrote up.

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