No room for growth//low pay - Anonymous employee TTEC Employee Review

Pay in not equal to amount of work they want you to do. Been there a year. They used to have pay for performance but the cheap client took that away and increased the work load and expectations. Rely on customer surveys as a measure of how an agent is doing. However the client has some screwed up policies and not matter how much you try to please the customer you cannot and they take it out on you in the surveys, which can be used to write you and make you look like a bad agent even though you are doing your job