Don’t work here - Customer Service Representative TTEC Employee Review

1.0
21 Dec 2021
Recommend
CEO approval
Business outlook

Pros

The only good thing is you work from home

Cons

There’s so many cons where do I begin? They hired a bunch of us and put alot of us on the peloton account. Peloton was not busy whatsoever and they decided to lay a bunch of us off literally a week before Christmas. When I started here, one of the things they told us in training was “we will always transfer you to another account if it’s slow, we don’t lay off unless you do something seriously wrong” that was a lie. Another thing they said to us that got laid off is that they chose us to get laid off because we had low scores or we weren’t reliable. I always got 89/100 on everything and the only time I called off was when I had covid. So apparently me calling off for the virus isn’t acceptable. This company is terrible. Don’t work here. They call themselves a family but they are far from it.

Explore other reviews about TTEC

5.0
6 July 2026
Recommend
CEO approval
Business outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

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TTEC Response
1d
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
3.0
3 July 2026
Recommend
CEO approval
Business outlook

Pros

you will always have a job if you come to work and follow their rules

Cons

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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TTEC Response
1d
Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you value the job stability you've experienced. We also appreciate you sharing your perspective on call volume and the importance of supportive leadership. We understand how these factors can impact the employee experience, and feedback like yours helps us continue identifying opportunities to improve. Thank you again for taking the time to share your thoughts, and we wish you continued success in your role.
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