Wonderful Company - Member Service Representative I (MSR I) TTEC Employee Review

4.0
30 Aug 2022
Recommend
CEO approval
Business outlook

Pros

The pros are many based on each individuals own experience. The company recognizes and supports the balance of your work life and personal life. The company offers benefits that are affordable and prompt to their employees, 30 days after your hire date, you have your benefits, should you decide to utilize them. Team Leads as well as coaches most definately fo above and beyond for their team, not only as a whole but individually as well. Very encouraging as well as supportative when and if you doubt yourself. Many resources available to you to ensure you are comfortable with your position, as well as the job requirements you perform.

Cons

There are downsides with the company, as there is with any company. Again the cons are based on each individuals own experience. My own personal experience that was not so much a con, but a struggle based on my own capabilities. Be sure you are aware that although you applied and were hired for one position, that particular position may be eliminated, and you will be required to be flexable for the new position it is replaced with. You will have the proper training required for the new position, however you may not be one who can perform the duties within the new position. This is by no fault of the company in regards to my own experience, but it was a con for me as I am not one who could not multitask in the manner the new position required.

Explore other reviews about TTEC

5.0
6 July 2026
Recommend
CEO approval
Business outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

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TTEC Response
11h
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
3.0
3 July 2026
Recommend
CEO approval
Business outlook

Pros

you will always have a job if you come to work and follow their rules

Cons

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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TTEC Response
11h
Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you value the job stability you've experienced. We also appreciate you sharing your perspective on call volume and the importance of supportive leadership. We understand how these factors can impact the employee experience, and feedback like yours helps us continue identifying opportunities to improve. Thank you again for taking the time to share your thoughts, and we wish you continued success in your role.
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