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      TTEC

      Engaged employer

      TTEC reviews

      Customer Service - Anonymous employee TTEC Employee Review

      3.0
      27 July 2015
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Working from home Flexible Schedule Good Management

      Cons

      Working from home you have to ask questions in a chat room and when you have multiple people posting at the same time your question can get overlooked and you have to keep posting over and over until you get a response.. when your are on the line with a customer time is everything so that was a strain waiting for long periods to get the info you need to help out a customer.

      avatar
      TTEC Response
      10y
      Thank you for sharing your feedback!

      Explore other reviews about TTEC

      5.0
      11 June 2026
      Custiner service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work, easy to work with.

      Cons

      Not much training, only 2 weeks provided and then QAs begin right away.

      avatar
      TTEC Response
      4d
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      4.0
      18 June 2026
      Health insurance customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Not a bad job for someone who needs the flexibility of working remotely.

      Cons

      Representatives were moved around quite a bit between different supervisors, which was both challenging and disappointing at times. It's always nice to be able to build a relationship with a set team/supervisor and be able to stick with that team for awhile.

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