Great co workers, benefits, poor upper management lack of respect - Licensed Insurance Agent TTEC Employee Review

3.0
2 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Work from home 100% Benefits after 30 days PTO and vacation Equipment provided by Company Helpful and understanding direct supervisors

Cons

Disrespect and unprofessional treatment by Operations Manager and higher Unexpected and/or unjustified payroll manipulations/deductions. Unpaid/hours removed if computer issues require contacting IT for resolution of problem with company provided equipment. Can not get contact information on how to contact HR DEPARTMENT from any management or website s. Total disregard and total disrespect by certain operations managers and active prevention of promotion for anyone that isn’t shown favoritism. Not treated with any value or appreciation and not afraid to let you know by any means possible just how unimportant you, your time and dedication matters.

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TTEC Response
2y
Thank you for taking the time to leave a review. We understand your concerns and want to assure you that we are constantly looking for the best ways to train our managers so that they provide the best leadership possible. Please contact us following this link if you want to discuss further about it: www.ttecwehearyou.com.

Explore other reviews about TTEC

5.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, easy to work with.

Cons

Not much training, only 2 weeks provided and then QAs begin right away.

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TTEC Response
4d
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
4.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Not a bad job for someone who needs the flexibility of working remotely.

Cons

Representatives were moved around quite a bit between different supervisors, which was both challenging and disappointing at times. It's always nice to be able to build a relationship with a set team/supervisor and be able to stick with that team for awhile.

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