Headache - Customer Service Representative TTEC Employee Review

3.0
11 Sept 2024
Recommend
CEO approval
Business outlook

Pros

You're able to work remotely, equipment is provided and there is 6 weeks of paid training.

Cons

It's difficult to get a straight answer from anyone. We're told multiple different answers throughout training and production. Management is sketchy. They constantly push you for surveys. They buckle you down for reliability but you have to clock out for a rr break. Team leaders are almost always out of office which doesn't make sense when they expect us to be reliable 95% of the time. They also take everything as if you're avoiding calls but they don't take the time to answer your questions or concerns. My TL asked me to acknowledge a verbal warning and documented that we met and she provided me with coaching and options to improve my reliability. This never happened. My reliability went down because I asked for pto and my TL said she approved it and she did not which lead me down a bad path. After this she did not speak to me again.

Explore other reviews about TTEC

5.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, easy to work with.

Cons

Not much training, only 2 weeks provided and then QAs begin right away.

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TTEC Response
3w
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
5.0
6 July 2026
Recommend
CEO approval
Business outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

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