Worst workplace, avoid! - Manager TTEC Employee Review

1.0
4 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Teaching you exactly what employer to avoid in the future.

Cons

From the top down it's a cesspool of toxicity; TLs and Managers are hired not based on merit and expertise but promiscuity, nepotism, friendships, blackmail and other illogical and illegal reasons. - 0 Company Benefits (9 max. sick leave). - 0 Career growth except if you're willing to be a corporate spy, identify as LGBTQIA+, are a sycophant mixed with a hypocrite and ready to back-stab your colleagues [in a manner of speaking]. - Operational Managers to Team Leads discriminate against illness (regardless of legal doctor's note/medical certificate), gender, race (especially towards People of Colour) and religion. In case of doubt, review how many of the aforementioned have senior positions... - Managers are allowed to bully, harass, demean and degrade colleagues in their team, if you dare to touch on it or file a complaint, they will make you redundant regardless of your performance. - The TTEC playbook; if you don't fit the previously mentioned criteria its: Bullying so you resign / Redundancy / Create a bogus complaint > Paper trail, incl. verbal warning (based on a fabricated fact), Performance Documentation; ''write down your day-to-day activities in this document'', followed by a Personal Improvement Plan (PIP) etc. until fired, this includes people from all walks of life. The above is based on first hand experience, being part of a team, who all went through the above until none were left, including high-performers.

Explore other reviews about TTEC

5.0
7 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Pay is substantial for the job.

Cons

You have to constantly talk on the phone all day.

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TTEC Response
4mo
Thank you for sharing your feedback and for being part of the TTEC team. We’re glad to hear you appreciate the pay. We also take your comments about phone workload and time-off flexibility seriously — feedback like this helps us continue improving the employee experience. Wishing you continued success in your role.
1.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The opportunity to work remote is the only pro.

Cons

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

1
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TTEC Response
1mo
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
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