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      TTEC

      Engaged employer

      TTEC reviews

      Committed to seamless support and gusto satisfaction - Customer Service Representative TTEC Employee Review

      4.0
      10 July 2025
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Customer Impact Indirectly influence customer satisfaction and retention by solving issues efficiently and empathetically.

      Cons

      Emotional toll from difficult interactions - Dealing with upset or angry customers regularly can be mentally and emotionally exhausting.

      avatar
      TTEC Response
      11mo
      Thank you for sharing your experience. We're glad to hear you found purpose in making a positive impact on customer satisfaction through empathetic and efficient support. We also recognize the emotional challenges that can come with customer-facing roles and appreciate the dedication you brought to your work. Wishing you continued success in your journey.

      Explore other reviews about TTEC

      5.0
      21 June 2026
      Licensed insurance agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work, training, and equipment provided.

      Cons

      Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

      avatar
      TTEC Response
      1w
      Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
      3.0
      3 July 2026
      Inside sales representative
      Recommend
      CEO approval
      Business outlook

      Pros

      you will always have a job if you come to work and follow their rules

      Cons

      back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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