Was good at the beginning - Customer Service Representative Tails.com Employee Review

2.0
10 Oct 2024
Recommend
CEO approval
Business outlook

Pros

Fridays off, really good salary

Cons

Mental health abuse, no career progression. I used to love working for this company, until we became corporate. Since then, I have been lied to about my career progression, then we had redundancies, they cancelled the Learning and Development, and they put me in a support plan then performance improvement plan despite the fact I told them I'm burning out since a year. Since we became corporate, the managers, team leads, HR and even the CEO absolutely don't care about the employees. I did appeals to my warnings and they kept blaming me for everything, and ended up firing me with immediate effect. I even contacted Paolo, the CEO about this, the reply I got was “referring this to HR as I have no idea what is happening”. And of course, HR blamed me for everything.

Explore other reviews about Tails.com

5.0
11 Oct 2022
Recommend
CEO approval
Business outlook

Pros

- Great team values - Clear / shared vision - Calibre of employees

Cons

Things can move quickly - make sure you can keep up!

1
avatar
Tails.com Response
3y
Great to see such a positive review from a Pack member who has been through so many stages of change at tails.com. Thank you so much for taking the time for your review. Many thanks, Henrik Head of People
5.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Working for a company offers steady income, benefits, and a built-in team, along with structure and chances to grow your skills and career.

Cons

Working for a company offers steady income, benefits, and a built-in team, along with structure and chances to grow your skills and career. On the flip side, you trade away some control over your time and decisions, deal with office politics and bureaucracy, and face limits on flexibility and earning potential. It’s a balance of security and structure versus autonomy and upside.

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