nepotism, doesnt care about the whys - Anonymous employee Talbert House Employee Review

Some staff were just put into a position due to nepotism, or possibly because they asked for more responsibility, but don't really have an understanding of the day to day. When i made a mistake I was just told i could no longer do the process, instead of being coached on the error, and shown what i did wrong. When I attempted to ask why something was occuring i was told to basically just do what they asked, and they didn't know why issue was occuring (or care enough to find the root cause.) Both of the last two issues are creating more work for the staff in my department as a result. The process for making corrections within the system is adding an unnecessary layer of complexity. while i understand it is mostly done for documentation purposes waiting days for a correction to be made is annoying