13 Nov 2017
Anonymous employee
Tasktop Response
8yAs every staff member at Tasktop knows, we welcome all feedback on the company, both positive and negative. We have open channels, fireside chats, regular employee Net Promoter Score surveys and constant communication to make sure the company does not turn into anything resembling the company portrayed in this post. I respect the fact that we can’t be a perfect match for everybody and that we are not perfect. However, in terms of supporting Tasktop's core value of "Care for each other's growth, happiness & productivity”, I feel the need to address the aspects of this post that are inaccurate and misleading.
First, we have evidence that post is almost certainly not from a current employee of Tasktop as is indicated. Also, the specific points make attacks on our departments and staff so I want to address each of these as they are misleading, incorrect, and made about people I care for deeply:
* Accusation of staff who work from home of being unresponsive via email: We are not aware of that happening at all, and take a lot of pride in how responsive our staff is to each other across our various communication channels. This is a critical aspect of a company moving this fast and one that constantly strives to improve the support and social fabric for its remote staff.
* Accusations of the marketing department and criticisms of the web site: We have reviewed all the points and think this particular rant seems off and unjustly provides criticism in an area and team that have become a core strength of the company.
* Accusations of Sales leadership and management not caring and not being involved: The implications on lack of care, involvement and lack of help could not be further from the truth in terms of our approach. We do recognize that some roles can feel more isolated, and always continue to look for ways to address that.
* Accusation of us not being profitable, growing too slowly, and wasting investors’ money: This is could not be more inaccurate from our investors’ point of view. Our post investment year-on-year growth rate has been great and our investors are very happy with it. As with other venture backed startups creating something genuinely new, our goal is optimizing for growth and impact, and I’m very proud of the progress that Tasktopians’ have been making on both fronts!
Dr. Mik Kersten (Tasktop Founder & CEO)