Pros
=Everything converted to salary 100 agent per LOB doing the same job (different salary, not depend on performance) no bring work back to home Small voice of the agent
Cons
Low initial salary (420 - 470 USD only, 9.5 mil VND - 11 mils VND, depending on class, high if needed, no negotiable, take it or leave it) Low salary review: + 10% - 18% for 01 times per contract renewal + additional 10% cap increased if good performance - CSAT 4.6/ 5 | AHT < 32 minutes for 3 continous months, can asked each 6 months + 10% - 20% increased if promote to SME / Tier 2 (depend on initial salary) Schedule changed suddenly (from 7am - 4pm/ 12pm - 9pm to 6am-3pm/1pm-10pm without any asking from advocates); training time OJT reduced from 6 weeks to 4 weeks, 100% technical support without notice Very high demand from upper level relating to KPI, number than people, CSAT min 4.4, AHT max 34 minutes, 90% Help Solver but need to take min 300 chats per agent per month Benefit: No happy hour, no company trip, no health protection, no career path, just money and leave, no more Much work drama and much pressured from QA, CCA rules applied, no phone, no noise inside the working area Require higher standard but lower pay than other Microsoft Vendor (CVG, Teleperformer)
