Back and forth - Customer Care Supervisor Terminix Employee Review

3.0
16 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Good place to work. Good employees on the customer care side. Virtual work is incredible. Large company.

Cons

Benefits keep going backwards. Less for more. Large disconnect between call center and branch. Outsourcing causing job security issues

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Terminix Response
6mo
Thank you for sharing your comments with us. We’re glad to hear you consider us a good place to work and had a positive experience with the virtual work environment and the customer care team. Your feedback about benefits, outsourcing, and the disconnect between our call center and branches is heard. We know that these areas are important to our colleagues, and we appreciate you taking the time to share your perspective. We’re actively reviewing how we can better balance growth with operational excellence and support at the local level. Your feedback will be shared with our leadership team as we continue to improve. If you have any additional feedback you’d like to share, please reach out to myhr@terminix.com.

Explore other reviews about Terminix

5.0
22 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Management was always willing to help

Cons

Sometimes it felt like they were micro managed

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Terminix Response
2mo
Thank you for taking the time to share your feedback. We’re glad to hear that you felt supported by your management team. We appreciate your dedication and welcome any additional feedback at myhr@terminix.com.
2.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Take home work truck and okay benefits.

Cons

we used to get a couple days off the end of the month to help recoup, but that's gone now Also Employees are pressured to submit sales leads or risk being scheduled for mandatory Saturday shifts. Stops are often completed early in the system to improve performance metrics, creating inaccurate reporting. This leaves fewer scheduled services for the following month, forcing employees to scramble to find additional stops just to meet their production goals.

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