Woefully Inadequate - Anonymous employee Thatcher Technology Group, LLC Employee Review

There is hardly a single abstract or literal object existing in the space leased by Thatcher that could be considered "technology" beyond the year 2000. The main product's interface, its installer and associated web architecture are laughable by today's standards. The UI takes advantage of the Windows 95 motif and behaves inconsistently due to abysmal documentation between versions. Everything was developed in an early edition of C# that shirks all modern advantages of .NET in favor of maintaining its original architecture from the Stone Age. Any suggestions to Development to improve performance of the product were met with quizzical looks, as they were not aware of the anything outside their codebase. The few Development team members that showed initiative and creativity were immediately removed. The IT "department" consists of a singular individual that the CEO has known since the 90's. This should explain all you will ever need to know about accountability in other departments. No SQL knowledge was ever provided by IT, moreover, they were not a trustworthy source for the majority of IT-related tasks. Rarely were they available for even the most basic administrative duties - which suddenly took days to accomplish (password reset, granting permissions, software, etc.); and most departments were not around on the average late-night struggle to assist a demanding Client. Project Management would have been sufficient if enough positions were staffed, but high turnover was the result of upper-management living in delusions about how to treat human beings. When the Client called upset, someone lost their job or was berated for not living up to an imaginable standard. No daily schedule was ever defined to address real issues inherent within the product. Instead, sweeping adjustments were made against the defined processes to update a Client's codebase, and then never documented, which caused the same issues for other Clients because they had somehow gotten baked into the update software. There are no solid processes delivered to any new hires; the promise of training was never delivered - as the official position for training new hires had just left the company. Even informal training could not be accomplished because none of the legacy employees had time for it; as they were already inundated with picking up the slack for other associates that were rotated through within a matter of months. Because of this, work consists of being reminded that you will not enjoy the majority of your day. This extends to weekends when the on-call rotation forces employees to receive calls with barely any support or documentation on how to resolve anything. The point of escalation is to another phone, typically another individual unaware of a solution that just allows issues to lapse into the work week. The opportunity for sometimes free lunch or a beer after 4pm is nice, but nowhere near adequate to show anyone that their time is appreciated. Room for advancement appears non-existent after a role has been assigned to the employee and the pay within each department is questionable at best for the amount of effort required to keep the customer satisfied. They recently had to liquidate multiple positions throughout the company in order to maintain pay for employees that have been around for more than five years; either because they are paid too much for the same amount of work accomplished by their associates, or the company is just shy of bankrupting itself due to poor management and incomplete policies and cannot retain its customers whom have instead opted to run their own entrepreneurship, without Thatcher's product, after many years of loyalty.