Solid Environment for Help Desk - IT Help Desk The 20 MSP Employee Review

3.0
29 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Freedom to help users with more than just password resets as a tier 1

Cons

Lack of Work from Home availability

Explore other reviews about The 20 MSP

5.0
30 June 2026
Recommend
CEO approval
Business outlook

Pros

they have snack sometimes often

Cons

sometimes often they don't have snack

4.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Great collaborative environment. Everyone is willing to help.

Cons

Escalations take a long time. Sometime clients blame the tech for it even though it may no necessarily be their fault.

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