Fine company to work for - Customer Service Advisor The AA Employee Review

Thank you for taking the time to share your feedback and for your contribution during your time with The AA. We’re pleased to hear that you found the training and support provided helpful, and that aspects such as the office facilities, overtime opportunities, and colleague benefits were positive parts of your experience. We also appreciate your comments around role progression, pay, and the challenges that can come with customer service roles. Supporting career development remains a key focus for us, with over 50% of our vacancies now filled internally across a range of functions and departments. We also regularly review and benchmark our salary, reward offering, and wider benefits to help ensure we remain competitive. Finally, we recognise that dealing with difficult or abusive customer interactions can be challenging, particularly as many of our customers are experiencing stressful situations such as breakdowns. We want our colleagues to feel supported in these situations, which is why our Coaches and Line Managers are there to provide ongoing guidance and support whenever it's needed. Thank you again for sharing your experience, and we wish you all the best for the future.