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      The Channel Company

      Engaged employer

      The Channel Company reviews

      Lacking Strong Leadership - Client Success Manager The Channel Company Employee Review

      2.0
      5 May 2023
      Client success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - unlimited PTO - remote - decent healthcare benefits - the CSM team is close

      Cons

      - minimal/lackluster training and continued learning resources - management is focused on sales for the sake of the KPI, not the quality of the sales - it is not uncommon for problems and inefficiencies to exist for months (sometimes years) before they get address --> misaligned priorities - following recent acquisitions there has been no clear plan or structure to merge the organizations - very siloed - all departments are looking out for themselves with little concern to the holistic impact to the company ops - disappointing raises - while the CSM team is close and supportive of each other, we often come together to support each other through frustration, stress, and overwhelm

      avatar
      The Channel Company Response
      3y
      Thank you for your feedback. We are sorry to hear about your current experience. Integrating 3 acquired companies in one year can come with challenges, and we are committed to our integration plans being completed and impacting change for the team. We also recognize the importance of continued investment in learning resources for the growth and development of our employees as a priority. A global learning platform is being planned currently. We will continue to look at ways to improve the employee experience through this time of change.

      Explore other reviews about The Channel Company

      5.0
      15 May 2026
      Vpmm
      Recommend
      CEO approval
      Business outlook

      Pros

      - fantastic schedule & work-life balance - unlimited PTO (that they actually let us use) - in-depth onboarding with plenty of hand-holding - job security & company growth - great teammates & leadership - strong female leadership - strong communication & process documentation -- I don't waffle around trying to understand what I need to do - encouragement of AI tools in use at work--save lots of time & energy on basic things that the various AI scripts can do.

      Cons

      - salary a little lower than industry standard (but still acceptable, considering the flexibility in the work) - lots of rigor in the processes--particularly if you are with AWS or similar partners that have a ton of specific programs and program reqs you need to know to best advise your partner set - Some tedium tied to being in a contractor type role--mirroring calendars, juggling multiple laptops, not really feeling that I can say I work for TCC (must say AWS). Very minor inconvenience.

      4.0
      30 Apr 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      • 100% remote work with excellent flexibility. • Unlimited PTO that you are actually encouraged to use. • Strong focus on employee growth and internal career pathing. • Transparent communication from upper management and fair pay.

      Cons

      • Focus on tedious and repetitive administrative tasks. • Promotion cycles can feel subjective. • High-pressure seasons can be stressful. • Individual work, little team bonding.

      avatar
      The Channel Company Response
      1mo
      Thank you for taking the time to share your experience with TCC. Please know that we appreciate the thoughtful feedback. We’re glad the flexibility of our remote model and our approach to PTO are coming through positively. Supporting autonomy in how and where people work remains a core focus for TCC. We hear the feedback on repetitive administrative work. Reducing that is a priority, and AI and automation are becoming a core part of how we operate. The goal is to streamline manual work and create more space for high impact contributions. #AIPowered.HumanLed We also recognize that building connection in a fully remote environment takes intention, and we are actively creating more meaningful ways for teams to connect. Thanks again for sharing your perspective. Feedback like this helps shape how we continue to evolve.
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