Company needs work. - Service Coordinator The Cigna Group Employee Review

2.0
1 Oct 2017
Recommend
CEO approval
Business outlook

Pros

Work at home PTO Flexible shift (not always the case, depends on the position) Occasional company paid travel

Cons

No internal collaboration between departments Very limited career profession options varying by location Poor work/life balance Health insurance plan offerings are terrible (and the company is an insurance company, ridiculous) Pay is okay but no raises despite excellent performance. Minimal annual merit increases, I got 1% and it wasn't because of poor performance. Managers can block career progression if they like you and want you to stay on the team. They can also freeze the department and say nobody can advance for months at a time. You also have to have their permission to try to post out for another position. PTO has certain times of the year (months!) that is blocked off due to business need. Convoluted and difficult internal processes

Explore other reviews about The Cigna Group

5.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

Good learning opportunity. Good management

Cons

company is downsizing and sold off my business unit, resulting in layoffs

avatar
The Cigna Group Response
1mo
Thank you for taking the time to provide us with a review of your experience at The Cigna Group. Your feedback is greatly appreciated!
4.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

The Cigna Group overall is a fantastic company to work for! They invest in their employees and do a great job ensuring everyone, in all departments/locations/teams feel as if they matter with the multitude of perks they offer to employees. Many team members were knowledgeable, hardworking, and genuinely committed to supporting the healthcare industry.

Cons

While employed at Cigna healthcare, I experienced a work environment that often lacked consistent communication, balanced workload distribution, and transparent leadership practices. High-performing employees were frequently expected to absorb additional responsibilities without corresponding support, while shifting expectations and excessive micromanagement created unnecessary stress and instability. Over time, this impacted morale, trust within teams, and overall employee well-being.

2
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The Cigna Group Response
4w
Thank you for your transparency about your experience at The Cigna Group. We're always looking for feedback, and we appreciate your input.
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