Care Senior Associate in the Behavioral Health department - Care Senior Associate The Cigna Group Employee Review

5.0
24 Mar 2018
Recommend
CEO approval
Business outlook

Pros

Cigna providers wonderful customer service. There is a strong office culture and everyone helps each other. PTO is generous and the pay is good for entry level.

Cons

Sitting at a desk for 8 hours. Wearing a headset for 8 hours. 30 minute lunches. Timed to the very second with metrics and adherence. Very strict call coaching. Workflows are always changing. Communication is lacking between higher positions and the people at the bottom. It is very difficult to move up at this particular location/department. There is a large amount of turnover.

Explore other reviews about The Cigna Group

5.0
25 May 2026
Anonymous intern
Recommend
CEO approval
Business outlook

Pros

Great work environment and people

Cons

No cons that I can think of

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The Cigna Group Response
3w
Thank you for sharing your experience with us. Because of feedback like yours, we get better every day.
4.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

The Cigna Group overall is a fantastic company to work for! They invest in their employees and do a great job ensuring everyone, in all departments/locations/teams feel as if they matter with the multitude of perks they offer to employees. Many team members were knowledgeable, hardworking, and genuinely committed to supporting the healthcare industry.

Cons

While employed at Cigna healthcare, I experienced a work environment that often lacked consistent communication, balanced workload distribution, and transparent leadership practices. High-performing employees were frequently expected to absorb additional responsibilities without corresponding support, while shifting expectations and excessive micromanagement created unnecessary stress and instability. Over time, this impacted morale, trust within teams, and overall employee well-being.

2
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The Cigna Group Response
2w
Thank you for your transparency about your experience at The Cigna Group. We're always looking for feedback, and we appreciate your input.
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